Contact information

Last updated: 3 November 2026

We'd love to hear from you: questions about an order, feedback on a flavour, or stockist enquiries. Reach us here.

Customer care

  • Email: hello@absolutezero.co.za
  • Hours: Monday to Friday, 08:00–17:00, excluding public holidays
  • Response time: we aim to reply within 1 business day.

For order queries, please include your order number. For damaged, defective or incorrect items, please include photos and see our Refund & Returns Policy (absolutezero.co.za/policies/refund-policy).

Stockists and trade

Interested in stocking Absolute Zero? Email hello@absolutezero.co.za with your business name and location.

Company information

Absolute Zero is a brand of Purifi Solutions (Pty) Ltd. We publish these details as section 43 of the Electronic Communications and Transactions Act 25 of 2002 requires.

  • Trading name: Absolute Zero
  • Legal name: Purifi Solutions (Pty) Ltd
  • Legal status: private company, registered in South Africa
  • Registration number: 2023/943012/07
  • Physical address and address for service of legal documents: 25 Silky Thorn Road, The Hills Game Reserve Estate, Pretoria, 0002
  • Website: www.absolutezero.co.za
  • Self-regulatory bodies / codes of conduct: we do not currently subscribe to any industry code of conduct or self-regulatory body

Privacy and your personal information

We handle personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). See our Privacy Policy (absolutezero.co.za/policies/privacy-policy). For privacy requests, contact our Information Officer at hello@absolutezero.co.za.

Complaints

If you're unhappy with something, contact us first and we'll do our best to put it right. If we can't resolve your complaint, you may contact the Consumer Goods and Services Ombud (CGSO, www.cgso.org.za) or the National Consumer Commission (www.thencc.org.za).